Privacy Policy

All Doors Hardware ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alldoorshardware.com, use our services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information You Provide Directly:

• Contact Information: Name, email address, phone number, and mailing address when you fill out a contact form, request a quote, or otherwise correspond with us.
• Business Information: Company name, job title, project details, and other business-related information you provide in connection with a service inquiry or quote request.
• Employment Application Data: Name, email, phone number, resume/CV, cover message, city and state, and position of interest when you apply for a job through our careers page.
• Payment Information: If you make a purchase, we may collect billing address and payment-related details. We do not store full credit card numbers on our servers — payment processing is handled by secure third-party providers.
• Communications: Any information you include in messages, emails, phone calls, or other correspondence with us.

Information Collected Automatically:

• Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and other browsing behavior on our website.
• IP Address: Your Internet Protocol (IP) address, which may be used to approximate your general geographic location.
• Cookies & Tracking Technologies: We may use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activity. See Section 6 for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and fulfill service requests.
• To process and manage orders, shipments, and project-related communications.
• To evaluate job applications and manage recruitment processes.
• To communicate with you about products, services, promotions, and company updates (with your consent where required by law).
• To improve, personalize, and optimize our website, services, and customer experience.
• To analyze usage trends and measure the effectiveness of our marketing efforts.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To comply with applicable legal obligations and enforce our terms of service.
• To protect the rights, property, and safety of All Doors Hardware, our customers, and others.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us with website hosting, email delivery (e.g., EmailJS, Formsubmit.co), analytics, payment processing, shipping, and other business operations. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Vendors & Manufacturers: When necessary to fulfill your order or project requirements, we may share relevant project or order details with hardware manufacturers, distributors, and suppliers.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will provide notice before your personal information becomes subject to a different privacy policy.
• With Your Consent: We may share your information in other ways if you have given us explicit permission to do so.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact form submissions and quote requests are retained for a period of up to 3 years for follow-up and business development purposes. Job application data is retained for up to 1 year after the position has been filled. After the applicable retention period, we will securely delete or anonymize your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted through our website.
• Restricted access to personal information on a need-to-know basis among our staff.
• Use of reputable third-party services with their own robust security practices.
• Regular reviews of our data collection, storage, and processing practices.

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files placed on your device by websites you visit.

Types of cookies we may use:

• Essential Cookies: Necessary for the website to function properly (e.g., session management, form functionality).
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information about page visits, traffic sources, and user behavior (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings to enhance your experience on return visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites, services, or platforms (including manufacturer websites, social media, and WhatsApp). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly.
• Data Portability: Where applicable, you can request that your data be provided in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at info@alldoorshardware.com. We will respond to your request within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose; the right to request deletion of your personal information; and the right to opt out of the sale of your personal information. As stated above, we do not sell personal information. To submit a CCPA request, please email us at info@alldoorshardware.com.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

All Doors Hardware
Email: info@alldoorshardware.com
Phone: (754) 444-1181 (East Coast) | (307) 381-9484 (West Coast)
Locations: Sheridan, WY • Davie, FL